Microsoft automated troubleshooting services

To read about this new initiative and see information about SharePoint, OneDrive, and Teams diagnostics, please see Diagnostics for Social Good. Various other teams (including SharePoint, OneDrive and Teams) have also created diagnostics and documents listing what is available.ДЄn additional very cool and new initiative is Diagnostics for Social Good, where Microsoft will donate a percentage of realized support savings to charity. Self-help diagnostics for issues in Exchange Online and Outlook But wait, there is more! Seeing that this is the Exchange blog, here is a link to the article that lists currently available related diagnostics: Which Exchange and Outlook diagnostics are available? Diagnostics are the most targeted and typically allow you to take specific action without leaving the вЂњNeed help?вЂќ section. Insights are targeted to what you typed (there are 100s of these, made for the most frequent things our customers search for). Recommended articles are usually a вЂwider netвЂ™ used to try to answer your question. Section 3: this section provides вЂtop search resultsвЂ™ based on your query.

When there is a diagnostic, the insight will typically relate to the shown diagnostic. There are many more Insights than there are Diagnostics. Section 2: the Insights section is the explanation of what you can do to get help with your query.Not all queries will result in diagnostics (there are over 50 of them currently with more coming, but there are many more possible questions!) Section 1: the Diagnostics section and the button indicate that there are diagnostics associated with your query pressing that button will run these diagnostics, which might require additional choices until the action is completed.The sections you might get will vary based on your search, but let me explain the 3 that are shown in the screenshot: If you choose that, there are several sections that you will see: If you search for вЂњEWSвЂќ youвЂ™ll see an auto-suggested option that says вЂњIncrease EWS Throttling PolicyвЂќ. LetвЂ™s say youвЂ™d like to increase the Exchange Web Services (EWS) throttling setting for your tenant to be able to use a 3 rd party migration tool when moving to Exchange Online. There are a few things you might see when you search in the text field that will come up for example: The goal of these is to help you to solve various support-related issues that you might encounter, without having to open a support ticket.Д¬urrently, the way to interact with available diagnostics is via the Need help? button in the Microsoft 365 admin center: Seeing that this is a relatively new development, I wanted to share information about automated diagnostics that customers can run inside of the Microsoft 365 admin center.

Microsoft automated troubleshooting services